Shipping Policy

Product Shipping Policy

At koto_create, we are committed to providing you with a seamless and enjoyable shopping experience. Our shipping policy is designed to ensure that your orders are processed, packaged, and delivered with the utmost care and efficiency. Please take a moment to review our shipping policy details:

Order Processing:

  1. Orders are typically processed within 5 business days from the date of purchase.
  2. During peak seasons or promotional periods, processing times may be slightly longer due to increased order volumes. We appreciate your understanding.

Shipping Costs:

  1. Shipping costs are calculated based on the destination, weight of the package, and the chosen shipping method.
  2. Any applicable shipping fees will be displayed at checkout before you complete your order.

Shipping Times:

  1. Standard shipping typically takes 3-7 business days for domestic orders, 7-14 business days for U.S. orders, and 14 - 60days for international orders.
  2. Please note that these shipping times are estimates and may vary due to factors beyond our control, such as customs processing or unforeseen delivery delays.

Order Tracking:

  1. Once your order is shipped, you will receive a confirmation email containing tracking information.
  2. You can use this tracking information to monitor the progress of your order as it makes its way to your doorstep.

Shipping Restrictions:

  1. Some locations may have restrictions on the shipment of candles due to flammable materials. Please check your local regulations before placing an order.
  2. We do not ship to P.O. boxes, APO/FPO addresses, or certain international destinations. Please provide a valid physical address for delivery.

Damaged or Lost Shipments:

  1. In the unlikely event that your order is lost in transit, please contact our customer service team within 7 days of the expected delivery date.
  2. We will work with you to resolve the issue and arrange for a replacement or refund, as applicable.
  3. We would like to draw your attention to our policy regarding damaged goods. While we take every precaution to ensure the safe packaging and transit of our products, once they leave our facilities, we cannot assume responsibility for any damage that may occur during shipping or handling. We strongly recommend inspecting your order upon receipt and contacting us within 7 days if you encounter any issues. Your satisfaction is important to us, and we will do our best to assist you within the framework of our policies.

Address Accuracy:

  1. Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

Change of Address:

  1. If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change if your order has not yet been shipped.

We value your trust in us and strive to make your shopping experience as smooth as possible. If you have any questions or need assistance, please don't hesitate to reach out to our customer service team.

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